Frequently Asked Questions
F.A.Q.
What are the shipping options?
Packages will be shipped with UPS or USPS for United States and Canada orders and DHL or RRDPPC for Australia. Which one is used will be automatically selected at the time your order is placed and based on the weight of the order.
Zallevo also offers an option to pick up from the St. George office through Will Call.
When will my order arrive?
Tracking information with an estimated date of delivery will be sent to you once the order has shipped. Most packages will arrive between 3 and 5 business days of when the order is shipped, this time frame will vary depending on your location.
Can I expedite my order?
Expedited shipping options are available on a case-by-case basis. If you would like to inquire about expediting an order, send reach out to customer care and they will help estimate the cost and time of arrival.
How do I enroll in the Tranzform Challenge?
You can enroll in the Best Body Challenge by going to https://www.tranzformchallenge.com/ and entering your information.
When do I need to submit photos for the Tranzform?
Congratulations on joining the challenge! You will submit photos at sign-up and at the end of your challenge. You may also submit progress photos at your leisure throughout the challenge.
I just completed the Tranzform Challenge, when can I start again?
Once you have completed the Tranzform Challenge, you register again at https://www.tranzformchallenge.com/
When is customer care available and how can I get in contact?
CONTACT CUSTOMER CARE
Monday - Friday 10:00 AM - 7:00 PM (MDT)
Text (435) 500-6060 or email support@zallevo.com
(you may also leave a voicemail to request a call back)
*Note that standard call and SMS rates may apply.
How do I join the Zoom calls?
You can join Zallevo Zoom calls by going to www.zallevozoom.com.
What is the Facebook group I can join?
Serve to Lead, A Purpose Driven Community of Brand Partners. This group is exclusively for Brand Partners! It's an environment of education and training for building your business.
Just use the button below and request to join this fun and exciting group!
How do I know if my package has shipped?
You will receive an email notification once your order has shipped, You can also view your shipping and tracking information in your back office under the orders tab.
How do I add my bank information to get paid?
You can add your bank information by logging into your back office, clicking on "Commissions" -> "Direct Deposit" -> checkmark the authorization box -> click "Create" -> enter your information -> click "Save Changes,".
Your bank information is now added for Commission payments!
How can I sign up my new Customer?
The best way is to have the customer sign up themselves! This can be done by sending them a link to your replicated website and then directing them through the process of placing an order.
If you would like to go through the process with your new VIP you can also log into your back office, click on the "Organization" tab, then "Sponsor New VIP." This will redirect you to the shopping/products page under your name. Together, you will select the products your new customer would like to order, and then complete the enrollment process by entering their information at checkout.
How can I sign up my new Brand Partner?
The best way is to have the Brand Partner sign up themselves! This can be done by sending them a link to your replicated website and then directing them through the process of signing up.
If you would like to go through the process with your new Brand Partner you can also log into your back office, click on the "Organization" tab, then "Sponsor New BP" which will redirect you to the Brand Partner enrollment page under your name. You can then proceed through the order and sign-up process with the new Brand Partner.
How can I change my customer to a Brand Partner?
To convert a customer from a customer to BP the customer or customer's Sponsor can send the request to customer care.
CONTACT CUSTOMER CARE
Monday - Friday 10:00 AM - 7:00 PM (MDT)
Text (435) 500-6060 or email support@zallevo.com
(you may also leave a voicemail to request a call back)
*Note that standard call and SMS rates may apply.
Can a Brand Partner Account be closed?
If you or one of your Brand Partners are considering a change to a BP account, please reach out to customer care for assistance.
Can I modify my Tech Tools from my Brand Partner account?
You can make changes to your Tech Tools subscription by visiting the "Tech Tools" section of your Zallevo account. If you don't see the option you are looking for, then you can reach out to our customer care team .
How can I change my credit card on my account?
Credit card information can be changed by following these steps:
1. Log into your Zallevo account.
2. In the top right corner, click on your name.
3. Click on "Change settings."
4. Click on "Payment Methods."
5. Click on "Add a new credit card," enter the card information, and click on "Save Changes."
If you would like to remove a payment method, you can do so by clicking on the trashcan icon underneath the card you would like to delete.
If you want your Subscribe and Save to use this new credit card, make sure you visit the "Subscribe and Save" tab to change your preferred payment method.
How do I change the date on my Subscribe and Save?
You can change the date on your Subscribe and Save (S&S) by first, logging into your account. Then, proceed with the steps below:
1. Click on "Subscribe & Save" from the menu options
2. You will then see a list of active S&Ss. Select the S&S you would like to change, and hit the "edit" button.
3. From the options, you can choose the date of your liking under "Subscribe & Save Date."
4. Finally, scroll down to the bottom and click "Save Changes."
Your S&S date is now changed! For a helpful tutorial you can view the training video below.
How do I cancel my Subscribe and Save?
Subscribe and Save cancelation requests can be texted (United States & Canada) to Zallevo Customer Care at 435-500-6060, or emailed to support@zallevo.com.
How do I edit my Subscribe and Save?
You can change the date on your Subscribe and Save (S&S) by first, logging into your account. Then, proceed with the steps below"
1. Click on "Subscribe & Save" from the menu options
2. You will then see a list of active S&Ss. Select the S&S you would like to change, and hit the "edit" button.
3. From the options, you can choose the date of your liking under "Subscribe & Save Date."
4. Finally, scroll down to the bottom and click "Save Changes."
Your S&S date is now changed! For a helpful tutorial you can view the training video below.
support@zallevo.com | Privacy Policy | Website Terms of Use | Refund & Shipping Policy | Satisfaction Guarantee
Email: support@zallevo.com
US & CA: 1-435-500-6060
AU: +6 (128) 526-5806
Address: 1173 S 250 W #403
St. George, UT 84770
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